Responsible Gaming

Gambling should be an enjoyable leisure activity, not a way to make money or solve financial problems. Playmojo Casino encourages players in Australia to make informed choices, set personal limits and take a break whenever gambling stops feeling fun or manageable.

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Gamble for entertainment

Before you play, consider what gambling means for you and decide how much time and money you are comfortable spending. Treat any money used for gambling as an entertainment expense. It should come from your available leisure budget, not from money needed for rent, bills, food, savings, debts or other important commitments.

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There is no guaranteed way to win at casino games. Outcomes are determined by chance, and previous results do not predict future results. A losing session does not make a win more likely, and a winning session does not mean that future results will continue in the same way. Avoid chasing losses or increasing your spending to try to recover money.

Practical habits for safer play

Set a gambling budget before you start and do not exceed it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from essential household spending.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not borrow money, use credit intended for essential expenses or sell belongings to fund gambling.
Keep a record of deposits, withdrawals and time spent playing so your habits remain clear.
Remember that gambling is not a substitute for employment, investment or financial planning.
Do not rely on gambling winnings to pay bills or meet regular financial commitments.

Only use an account in your own name and keep your account information secure. Do not allow another person to gamble through your account, and do not gamble through another person's account. Players should also comply with all applicable Australian laws and any age or identity requirements that apply to the service.

It can be helpful to decide in advance what you will do if you reach your budget or time limit. Closing the game, taking a break or discussing your habits with someone you trust can help you follow the plan you made before playing. Do not change your limits simply because you are winning or losing.

Recognise when gambling may be becoming a problem

Problem gambling can develop gradually. You may not notice a concern immediately, particularly if gambling is private or your spending changes over time. Paying attention to your feelings, behaviour and finances can help you act early. A change in your gambling habits deserves attention even if you have not experienced every possible warning sign.

Possible warning signs

Spending more time or money gambling than you planned.
Trying to win back money after a loss or returning to play soon after deciding to stop.
Feeling restless, irritable or preoccupied when you are not gambling.
Hiding gambling activity, deposits, losses or account statements from family or friends.
Borrowing money, missing payments or using money set aside for essential needs.
Neglecting work, study, relationships, health or other regular responsibilities.
Gambling to escape stress, sadness, loneliness or other difficult feelings.
Making repeated promises to cut back or stop, then finding it difficult to do so.
Feeling guilt, shame, anxiety or distress connected with gambling.
Continuing to gamble despite clear financial, personal or relationship problems.

One warning sign does not automatically mean that you have a gambling disorder, but it is worth taking seriously. If gambling is affecting your finances, relationships, work, study or wellbeing, consider stopping and seeking confidential support. Speaking with someone early can make it easier to regain control.

Ask yourself a few questions

Can I afford the amount I am gambling without affecting essential expenses?
Do I know how much time and money I spend when I play?
Have I tried to reduce or stop gambling and found it difficult?
Do I gamble when I feel stressed, low or angry?
Would I feel comfortable telling someone close to me how I gamble?
Would taking a break help me feel more in control?
Have my gambling habits caused arguments, financial pressure or difficulties at work or home?

Answering these questions honestly can help you decide what to do next. You do not need to wait for a serious financial loss or relationship problem before taking action. If you are uncertain, stopping play and seeking independent advice are sensible first steps.

Tools to help you stay in control

Safer gambling tools are designed to help you manage your activity before it becomes difficult. Depending on the features available through your account, you may be able to set limits, take a break or request account closure. These tools work best when selected in advance and treated as firm personal commitments.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account over a chosen period. Set a limit that fits within your entertainment budget and consider setting it before you begin playing. A limit should not be based on the amount you hope to win. If you lower a limit or make another account change, any applicable processing or waiting period will be shown during the request.

A limit is most effective when it reflects what you can genuinely afford to lose, rather than what you would like to spend. Review your budget regularly and consider all gambling activity, not only activity through one account. Never increase a limit to chase losses or respond to pressure during a session.

Time reminders and breaks

Time can pass quickly during online play. Use reminders, alarms or available session information to monitor how long you have been playing. A short break can help you review your spending and decide whether you still want to continue. If you are concerned about your gambling, consider taking a longer break rather than simply changing games.

Self-exclusion and account closure

If you need stronger support, you can request a temporary break, self-exclusion or account closure through the responsible gambling or account support options available on the website. Self-exclusion is intended for players who want to prevent themselves from accessing gambling services for a defined period or on an ongoing basis. Do not create another account or use someone else's account during a self-exclusion period.

If you request a restriction, follow the instructions provided and keep any confirmation for your records. Account restrictions may not immediately remove all gambling-related advertising or prevent access to other gambling services. For broader protection, consider asking other operators and relevant services about their own exclusion options.

If you feel an account restriction is necessary, act as soon as you recognise the need. Do not continue depositing or playing while waiting for a request to be processed. You can also remove saved payment details, turn off promotional notifications where possible and ask someone you trust to support your plan.

Getting help and support

You do not have to manage gambling concerns alone. A trusted family member, friend, financial counsellor, GP, psychologist or gambling support professional can help you understand what is happening and work through practical next steps. Support can include budgeting, managing urges, addressing stress and improving communication with people affected by your gambling.

Players in Australia can seek confidential help through Australian gambling support services and health professionals. These services can explain the options available in your state or territory and may also provide support for family members. Use a reputable Australian health or government service to find current assistance that is appropriate for your situation.

If gambling has created financial pressure, consider speaking with a qualified financial counsellor before taking out a loan or using further credit. A counsellor may help you review bills, debts, spending and available options. Avoid trying to solve gambling-related financial problems by gambling more, borrowing informally or making rushed financial decisions.

If you feel unsafe, are experiencing severe distress or have thoughts of harming yourself or another person, contact emergency services or an appropriate crisis service immediately. Gambling support services can assist with gambling concerns, but urgent safety issues should be treated as an immediate health or emergency matter.

How Playmojo Casino can assist

You can use the responsible gambling features available in your account or contact the support team through the contact options shown on the Playmojo Casino website. Tell the team if you want information about limits, breaks, self-exclusion or account closure. You do not need to wait until a concern becomes serious before asking for help.

Support requests are handled according to the processes and requirements that apply to the service. We may need to verify account details before making certain changes. If you ask for a restriction, continue to follow your own plan and do not deposit or play while your request is being processed.

The support team can explain the account tools and processes that are available through the website. They cannot decide what is affordable or suitable for you, and information about responsible gambling is not financial or medical advice. If you need independent assistance, speak with a qualified professional or an appropriate Australian support service.

Important player reminders

Gambling is for adults who are legally permitted to use the service. Underage people must not create or use a gambling account.
Never let children or other people use your account, payment method or login details.
Keep passwords and verification information private, and contact support if you believe your account has been used without permission.
Do not gamble on behalf of another person or ask another person to gamble for you.
Promotional messages and bonuses, where available, should never encourage spending beyond your budget.
Set limits before playing rather than trying to decide how much to spend during a session.
A break from gambling is a positive choice and does not need to be justified.
If you are unsure whether gambling is safe for you, stop playing and seek independent advice.
Do not use gambling to recover losses, manage difficult emotions or meet financial obligations.
Review your gambling activity regularly and act promptly if your circumstances change.

Responsible gambling is an ongoing process. Review your settings regularly, be honest about your behaviour and act promptly if your circumstances change. Playmojo Casino provides information and account tools to support informed choices, but each player is responsible for deciding whether and how to gamble. If gambling is no longer enjoyable or affordable, stopping is the safest option.

A safer approach includes understanding the risks, setting boundaries and accepting that losses are part of gambling. Do not measure success by whether you win or lose a particular session. The important question is whether your gambling remains within your personal budget, time limits and wellbeing.