Betting Rules
These Betting Rules explain how bets are generally accepted, recorded, settled and reviewed at Playmojo Casino. They are intended to help players understand the main principles that apply when using betting products. Please read these rules together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any specific rules displayed for an individual sport, event, market or promotion.
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1. General betting principles
By opening, submitting or otherwise using a betting market, you confirm that you have read and understood the rules that apply to that market. A bet is subject to acceptance by Playmojo Casino and is not complete merely because you have selected an outcome or entered a stake. The status of a bet may be shown as pending until it has been accepted and recorded in your account.
On this page
These rules apply to bets placed through the available online platform, subject to product availability, account eligibility and applicable law. Some betting products may not be available in every location or to every account. You are responsible for ensuring that you are permitted to use the relevant service from your location and that the information entered in your account is accurate and current.
A player must use only their own account and must not place bets on behalf of another person. Account holders are responsible for reviewing each selection, stake, price and bet type before confirming a bet. Once a bet has been accepted, it may not be possible to change or withdraw it unless a specific feature or rule allows this.
Definitions used in these rules
- A market is a betting option connected with a sport, competition, race, match, event or other approved outcome.
- An outcome is the result or selection on which a player places a bet.
- Odds or prices are the values displayed for available outcomes. They indicate the potential return and may change before a bet is accepted.
- A stake is the amount committed to a bet.
- A bet receipt or bet record is the electronic record showing the selections, stake, price and status of an accepted bet.
- Settlement is the process of determining whether a bet has won, lost, been voided or otherwise been resolved.
If an individual market displays additional rules, those rules form part of the agreement for that market. Special rules may explain how a particular sport, competition, participant, match, race or statistical market is interpreted. Where a market-specific rule addresses an issue in more detail, it will generally apply to that market.
2. Placing and confirming bets
Before confirming a bet, check the event, market name, selected outcome, odds, stake and any available return information. You should also check whether the bet is a single, multiple, system, live or other permitted bet type. Selecting an outcome and entering a stake does not guarantee that the displayed price will remain available.
Prices can move because of changes in market information, trading activity, event conditions or other operational reasons. If a price changes before acceptance, you may be asked to confirm the revised price. A bet is accepted only when the platform records it as accepted and provides an electronic confirmation or bet record. If no confirmation is provided, check your account history before attempting to place the bet again.
You must have sufficient available funds, where required, for the stake and any associated transaction. A bet may be rejected, delayed or cancelled if the account does not meet the relevant requirements. Duplicate bets may be created if you submit the same bet more than once, so review your account history carefully before resubmitting.
Live and in-play betting
Live or in-play markets are offered while an event is under way and may be affected by delays in receiving or displaying information. The status of an event can change before a bet is processed. This means that a market may be suspended, a price may change, or a bet may be declined while you are making your selection.
You should not assume that an event is continuing, that a market remains open or that a displayed score is current. Live betting involves additional uncertainty, and a bet may be processed using the information available to the platform at the time of acceptance. If a bet is accepted in error during a suspension or interruption, it may be reviewed under the applicable market rules.
Multiple and combination bets
For multiple or combination bets, each selection may need to be determined before the overall bet can be settled. If one selection is voided, the remaining selections may be treated according to the relevant bet type and market rules. Some combinations may not be permitted where outcomes are related or dependent on one another. The available bet slip will indicate whether a selected combination can be placed.
3. Odds, results and settlement
Displayed odds are subject to change until a bet is accepted. The odds attached to an accepted bet will normally be shown in the bet record. Any potential return displayed before acceptance is an indication based on the selected price and stake and should not be treated as confirmation until the bet has been accepted.
Markets are settled using the official result or source that applies to the relevant sport, event or product. The applicable source may be identified in the market rules or may be selected by the operator where the market rules do not identify one. A result can be amended if an official governing body later changes the result in accordance with its rules.
Unless a market-specific rule says otherwise, settlement is generally based on the result recorded at the end of the relevant event or competition. Later appeals, disqualifications, reviews or changes may be treated according to the rules for that market. Players should not rely on an unofficial report, broadcast graphic, social media post or other informal source as the final result.
Postponed, abandoned and interrupted events
If an event is postponed, abandoned, interrupted, rescheduled or moved, the outcome of affected bets will depend on the specific rules for that market. Some bets may remain open until the event is completed, while others may be voided or settled using information already available. The treatment can vary between sports, market types and bet types.
A change to the venue, scheduled time, participants, format or conditions may affect settlement. If a market becomes materially different from the market originally offered, it may be suspended or reviewed. The relevant event and market information displayed on the platform should be checked before placing a bet.
Void bets and incorrect settlement
A void bet is treated as having no valid result under the applicable rules. The stake may be returned or the affected selection may be removed from a combination, depending on the bet type and market conditions. A bet may be voided where a market was offered in error, an event did not take place, the terms of the market were not met, or another stated rule requires that result.
If a bet is settled incorrectly because of an obvious error, technical issue, incorrect result or pricing mistake, the settlement may be corrected. Any adjustment will be made in accordance with the applicable rules and the account record may be updated. Players should retain their bet details and review account statements for accuracy.
4. Errors, cancellations and account reviews
The platform is designed to display accurate market information, but technical, human, pricing, data or communication errors can occur. An obvious error may include an incorrect price, an incorrectly named participant, a market being offered after it should have closed, or a result being recorded incorrectly. Where an error affects a bet, Playmojo Casino may take reasonable steps to correct the affected record in line with the applicable rules.
A market or bet may be suspended, refused, cancelled or voided where required for integrity, technical, legal, operational or responsible gambling reasons. This can include circumstances involving suspected manipulation, unusual activity, an event interruption, a platform fault or uncertainty about the correct result. Any action will be handled in accordance with the relevant terms and applicable requirements.
Players must not attempt to exploit a known error, technical weakness, delayed information or malfunction. You must also not use automated tools, unauthorised software or methods intended to interfere with the platform or gain an improper advantage. Suspected misuse may lead to a review of affected bets or account activity.
Account information and verification
Account and betting activity may be reviewed for security, identity, payment, compliance, fraud prevention, integrity and responsible gambling purposes. You may be asked to provide information or documents before certain services are used or before a transaction or account matter can be completed. Reviews can cause delays while information is checked.
You must keep login details secure and notify the appropriate support channel through the platform if you believe your account has been accessed without permission. Do not share passwords, verification codes or payment information with another person. Activity completed through your account may be treated as your responsibility unless the applicable investigation determines otherwise.
Questions and complaints
If you believe a bet has been recorded or settled incorrectly, review the bet receipt and account history first, then raise the matter through the support or complaints process made available on the website. Include the relevant bet reference, event, market, date and a clear explanation of the issue. Do not send sensitive payment information unless it is specifically requested through a secure process.
5. Responsible and fair betting
Betting should be treated as entertainment, not as a way to earn income or recover losses. Only bet with money you can afford to lose. Set a personal budget before you start, keep track of your activity and take regular breaks. Avoid betting when you are distressed, under the influence of alcohol or drugs, or trying to solve financial problems.
- Decide how much time and money you can spend before placing bets.
- Never chase losses by increasing stakes or betting more often.
- Do not borrow money, use essential funds or sell possessions to fund betting.
- Use available account controls, spending tools, time reminders or exclusion options if you need help managing play.
- Speak with a trusted person or an appropriately qualified support service if betting is becoming difficult to control.
- Take a break and seek assistance if betting is affecting your relationships, work, study, sleep, mood or finances.
Players must be of the required legal age and must comply with all applicable laws and account requirements. Do not allow another person to use your account, including a person who is underage or excluded from gambling. If you are unsure whether betting is suitable for you, do not place a bet until you have obtained independent advice.
Betting markets depend on accurate and fair information. Do not attempt to influence an event, share confidential information, participate in match-fixing or use a betting account for unlawful activity. Concerns about suspicious market activity can be raised through the support or reporting process available on the website.
These Betting Rules are general information and may be updated from time to time. The version displayed when a bet is placed, together with the applicable market rules and account terms, will guide the handling of that bet. If you do not understand a rule, ask for clarification before placing a bet.
