Privacy Policy

Playmojo Casino respects the privacy of its players and aims to handle personal information responsibly. This Privacy Policy explains what information an online casino may collect, why it is needed, how it may be used and shared, and the choices available to players in Australia. It also explains how players can request access, correction or deletion of their information, or withdraw consent to marketing communications.

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About this Privacy Policy

This Privacy Policy applies to information collected when you visit the Playmojo Casino website, create or use an account, contact support, make deposits or withdrawals, take part in available services, or otherwise interact with the site. It is intended to give a clear overview of common privacy practices for an online gambling service. It should be read together with the applicable Terms and Conditions and any other notices shown during registration or when a particular feature is used.

On this page

Personal information means information that identifies you, or that can reasonably be connected with you. The information collected depends on how you use the website and which services you access. Some information is supplied directly by you, while other information is created automatically when you use the site. You can choose not to provide certain information, but this may mean that an account cannot be opened, a transaction cannot be completed, or support cannot properly respond to a request.

The website is designed for eligible adults. Information should not be submitted on behalf of another person unless you are authorised to do so. If you believe that information about a person who is not eligible to use the service has been provided, please contact privacy support so the matter can be reviewed.

This policy may be updated when services, technology or privacy requirements change. The current version published on the website will explain how information is handled at that time. Players should review this page from time to time, particularly before continuing to use account or promotional features.

Information collected and why it is used

An online casino typically needs different categories of information to provide its services safely and effectively. The amount and type of information requested may vary depending on whether you are browsing, registering, completing verification, making a transaction or contacting support.

Account and identity details

Account details may include your name, date of birth, contact details, login information, account preferences and other information supplied during registration. Identity and age information helps establish whether an account may be opened and used. Contact details may be used for account notices, security messages, service communications and replies to support requests.

Verification information

To verify an account, an online gambling service may request identity documents, proof of age, proof of address, photographs, or other information needed to confirm a player's identity. Verification material may also be used for security, fraud prevention, responsible service checks and compliance with applicable legal obligations. Players should only provide genuine, current documents through the requested secure process.

Payment and transaction records

Payment information can include details about deposits, withdrawals, account balances, gameplay-related transactions, payment method type, transaction identifiers and records of communications about payments. Payment providers may process some payment details directly. The casino may retain transaction records so that payments can be processed, account activity can be reviewed, disputes can be handled, suspicious activity can be investigated and legal or financial record-keeping obligations can be met.

Device, usage and cookie information

When you use the website, technical information may be collected, such as your internet protocol address, browser type, operating system, device characteristics, language settings, approximate location information, pages viewed, dates and times of visits, referring pages and interaction with site features. This information can help maintain website security, identify unusual activity, understand how the service is used, troubleshoot faults and improve performance.

Support and communications

If you contact support, records may include your name, account reference, message content, attachments, verification information and the outcome of the enquiry. These records help answer questions, investigate complaints, protect accounts, train support processes and maintain a reliable history of important communications.

Main purposes for using information

Creating, maintaining and securing player accounts.
Processing account activity, payments and requested services.
Completing identity, age, security and anti-fraud checks.
Detecting suspicious, unauthorised or prohibited activity.
Providing customer support and responding to complaints or requests.
Sending essential service, security and account communications.
Sending marketing communications where permitted and where the player has given consent or another lawful basis applies.
Improving website functionality, reliability, accessibility and user experience.
Keeping records and meeting legal, regulatory, financial, dispute-resolution and responsible gambling obligations.

Cookies and similar technologies

Playmojo Casino may use cookies and similar technologies to make the website work, remember selected settings, maintain sessions, support security and understand how visitors use the site. A cookie is a small text file or similar technical record stored on a device by a website. Some cookies are necessary for core functions, such as signing in or keeping a secure session active. Other cookies may help measure website performance, remember preferences or support relevant communications.

Cookies may be temporary and expire when a browsing session ends, or they may remain on a device for longer. Similar technologies can include pixels, tags, local storage and device information. These tools may collect technical details rather than directly identifying information, but they can sometimes be linked with account or usage information when you are signed in.

Players can manage, block or delete cookies through their browser settings. The available controls differ between browsers and devices. Blocking necessary cookies may affect sign-in, security checks, account features or the general operation of the website. Browser settings may also allow you to remove existing cookies, limit third-party cookies or receive a notification before cookies are stored.

Cookie choices do not necessarily remove information that has already been collected or stored in account and transaction records. Where a separate consent option is offered for non-essential cookies or marketing technologies, players can use that option to change their preferences.

Sharing, security and retention

Information may be shared where this is reasonably necessary to provide the service, protect players and the website, process transactions or meet legal obligations. This may include sharing relevant information with payment and verification providers, technology and hosting providers, fraud prevention services, customer support tools, professional advisers, dispute-resolution services and other suppliers that assist with operating the website. These parties should receive only information relevant to their role and are expected to handle it securely.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to investigate suspected fraud or unlawful activity, to protect the rights and safety of players or others, or to enforce applicable terms. Information is not intended to be sold as a general commercial product. If business arrangements change, information may be transferred as part of a service, asset or operational change, subject to applicable privacy requirements.

Reasonable administrative, technical and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, secure transfer methods, monitoring, staff guidance and restrictions on who can view sensitive information. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if unusual account activity is noticed.

Some service providers may process information in locations outside Australia. When information is handled by another provider or in another location, reasonable steps should be taken to apply appropriate confidentiality and security protections. The practical safeguards may depend on the type of information, the service being provided and the requirements that apply to the relevant processing activity.

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, service improvement and record keeping. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed and there is no continuing reason to retain it, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy rights and how to contact us

Depending on the circumstances and the requirements that apply, players may have rights in relation to their personal information. These rights can include asking for access to information held about them, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications. Other requests may relate to how information is used, shared or handled. Some rights are subject to exceptions, verification requirements and legal or operational limits.

Access and correction

You may ask for a copy of personal information associated with your account and may request that inaccurate or incomplete information is corrected. To protect account security, a request may need to be checked before information is released or changed. If a correction cannot be made immediately, the request and the reason may be reviewed and recorded.

Deletion and account closure

You may request deletion of your personal information or ask what steps are available when closing an account. Deletion may not be immediate or complete where information must be retained for legal, security, fraud prevention, dispute, transaction or record-keeping purposes. Information that is retained will continue to be protected and used only for the relevant purpose.

Marketing consent

You can withdraw consent to marketing communications by using an unsubscribe option in a marketing message, changing an available communication preference, or contacting privacy support. Withdrawing marketing consent should not affect essential account, security, payment or service communications. It may take a reasonable time for a change to reach all communication systems.

Making a privacy request

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@playmojocasino.online. Please describe your request clearly and provide enough information to help locate the relevant account or records. Do not send unnecessary payment details or complete identity documents in an ordinary email unless you are directed to use an appropriate secure process. A response may require reasonable identity verification, and requests will be considered within the time and limits that apply to the relevant request.

If you have a privacy concern, please contact support@playmojocasino.online so it can be reviewed. Providing useful details, such as the account reference, the nature of the concern and the relevant date or communication, can help the matter be assessed efficiently. This policy does not remove any privacy rights or complaint options that may be available under applicable Australian requirements.